We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact  hello@needlestories.co.uk with your order number and wait 72 hours for a response.

Please note: we cannot guarantee modifications before dispatch.

Please contact hello@needlestories.co.uk with your order number and any details and we will do our best to help you. Please note, our customers service team are super busy to wait at least 72 hours for a response.

Please note: we cannot guarantee modifications before dispatch.

Yes, of course. Find all exchange information here Return & Exchanges

Please, find all returns information here Return & Exchanges

Please note that items bought in sale or outlet are not eligible for a return OR exchange, only credit note.

Yes, you have to cover postage for a return. Needle Stories will cover postage if the item is faulty, however, this is subject to our returns policy that you can find here Return & Exchanges

Needle Stories is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.  

Please email our customer services team at hello@needlestories.co.uk with your order number as well as any detail, images or exchange preferences.